It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.
If you have a complaint against us for any work carried out or goods supplied, please put this in writing to us at our main address as soon as possible. We will aim to resolve the matter quickly. As a member of fife council trusted trader scheme we bound by their consumer dispute resolution process, and if we are unable to reach agreement then trading standards will provide an informal cancelation service. You can contact them on 01592 583141 or at trusted.Trader@fife.Gov.Uk
Should this process fail to conclude the matter then referral can be made to ombudsman service www.Ombudsman-service.Org who provide an independent expert dispute resolution service to fife council trusted trader scheme. We will abide by their decision.